Mistery shopping projects result with precise picture of procedure implementation within automotive dealership and directly speak about customer service quality level.
These projects could bed one irrespective of dealership size, for single business segment or for all profit centre sin the dealership.
Mistery shopping projects are performed in defined time intervals – this is necessary in order to be able to deliverconclusions about business process which was inspected, but also provide opportunity to create trendlines comensing from gained dana of dealership performance, personnel performance, and it project in conducted in more than one dealership, it is possible to compare results.
